Unfortunately we are no longer offering the following consulting services. We are focusing all of our efforts on offering excellent care to the patients and facilities that we serve in Addiction Medicine.
All programs customized to meet the specific needs of your medical group.
1.
Complete in-person training for administrators and upper management to implement a complete patient satisfaction program. Includes all of the reference material you will need to be successful.
- Survey questions
- Software for text message surveys
- Data collection and distribution
- Administrative requirements and training
- Management training on implementation and maintenance
- Monthly training videos for twelve months. Videos coordinate with that month’s survey question.
- Ongoing support for any questions or issues that arise for the next 12 months.
When complete, your group will have a complete patient satisfaction program in place and up and running.
2.
One-on-one coaching.
- Patient Satisfaction for Urgent Care Providers
- Patient Satisfaction for Primary Care Providers
- Provider Shadowing
- Management Training
- Administration Training
- Front Office Staff
- Nursing Staff
3.
Dr. Moses is available to speak at your company or location to inspire, motivate, train and entertain administration, managers, providers, and/or staff.
- Implement a Patient Satisfaction Program in Your Group or Practice
- Customer Service in Healthcare: Follow Your Heart Impulse to Love
- Mindfulness for Healthcare Workers
- Any of the workshops listed below
- Custom presentation based on the needs of your group or practice.
4.
Workshops, 45-90 minutes. This includes 3-month subscription to library of short videos, which can be shown to solidify and expand upon the information learned in the hands-on workshop.
- Patient Satisfaction for Front Office Registration
- Patient Satisfaction for Nursing Staff
- Conflict Resolution Workshop
- How to Start and End Every Interaction with Your Patients
- Leadership and Management for Office Managers
- Leading a Patient Satisfaction Program: for Managing Providers
- Time Management and Efficiency
- Mindfulness Based Empathy Workshop
- One-Minute Mindfulness Strategies to Overcome Stress
- Learning About “Yes!”
- Communication Skills for the Healthcare Worker
- The Mindful Pause: The Door to Your Patients’ Heart
- The Importance of Autonomy: The New Doctor-Patient Partnership
- Custom workshop based on the needs of your group.
5.
Individual products.
- Monthly training videos related to your survey question for that month
- Providers
- Front office staff
- Nursing staff
- Library of short supplemental training videos ranging from one to five minutes each
- Text messaging software program with survey questions
For more information, contact us.
